About a couple years ago I was complaining to a friend about a very poor customer service experience I had with a large trad archery shop. I got my parts ok but questions I had regarding an issue with the order were ignored and I was essentially told to shut up and deal with it.
My buddy Sal suggested
The Nocking Point . He'd met Mike and Brenda at MOJAM and had been impressed by them.
Since that time I've made many orders with The Nocking Point and have never had an issue with anything. I am comforted to know that if I ever do have a question or problem the owner of the shop will be the one answering the phone when I call and he'll be doing everything reasonable to fix things.
A couple days ago I emailed a small order to Brenda (she does the computer end) and indicated that I wished a particular credit card I'd used in the past to pay for the order. Yesterday while I was away from the phone and the computer all day I got an email as well as a phone call that there was a problem with the credit card.
I called Mike this morning to see what was up and we discovered a single wrong number in what he had on file. We got it straightened out and I figured I'd see my parts in a couple or three days.
Imagine my surprise when the postwoman dropped off a box a little bit ago and it was my Nocking Point order. Mike had filled and sent my order with the trust that it would be payed for one way or another.
Guys, you can't beat customer service like that. If you're looking for a good shop to get your parts and supplies from I can't recommend The Nocking Point highly enough. Mike and Brenda are good folks and they're part of our Clan like a large corporate shop never will be.
Thanks for reading, Guy
Topic: In Praise of The Nocking Point (Read 1035 times)
