There are no trad archery suppliers anywhere remotely within driving distance of my home, therefore, all my trad archery equipment must be ordered by mail. Herein is where the frustration comes in. A common problem seems to always rear it's head when ever ordering anything thru the mail......... someone messes up my order! Of course it doesn't happen with every order- thank God- but it happens much to often. It seems a common problem for me no matter what the product is, be it whatever. I hate dealing with people over the phone that are given the responsibility to fill orders, but yet have no knowledge of the products. Maybe I'm just overly disgruntled right now, but at the cost of shipping and returning useless merchandise, can't someone get it right at least once in a while.............what say you?