I think that they are a small business that does a great job, but can get overwhelmed easily. Things like Ron's statement are good and bad. Good cause we get a free critique and heads up about a new product, but bad because, all of a sudden there is an immediate market, at least for a handful, and they have to then come up with them.
Old Dog, I am in the same boat, ordered a quilt for my wife, for Xmas. Hoping I get it in time for that, but plan B is a card with a promise and a drawing. Having dealt with the Asbells's before, I know I will get it, and I will like it.
It'll get here.
CHuckC