I like my hammock seat, but am 100% disatisfied with their customer service. I received the seat as a gift. I sat in it a few times and the grommet on the front strap came off. I emailed the company. It took them 3 weeks to get back to me. Their response was to contact the distributor I purchased it from. I replied that being it was in the heart of hunting season, all I wanted to do was purchase a new strap. I never heard back from them.. I ended up buying a grommet kit and fixing it myself. Its too bad because i really like the seat. I wont purchase another if that is their best customer service...