I've had to fix 3 of my blinds over the years. They do not charge for new poles but you will have to pay shipping charges. As for the hub...not sure what it will or won't cost you but you can get all the parts to repair it. They do have a lifetime warranty. In addition, I have had one of mine get a big hole in the roof when snow and rain pulled it down and the support pole I had in it to prevent the problem failed. I got some of that flexible rubber spray on stuff you see on TV and it worked like a charm. This winter I am going to refurbish all the blinds I have and use the rubber spray to reinforce seems and close up holes.