This past Sunday I went to use my KME sharpener and noticed that the jaws kept spinning around instead of locking in the horizontal position. I called Ron on Monday and left a message asking what the problem might be. I then left for some Kansas turkey hunting and had spotty cell phone reception. When I did check my phone late Wednesday, I had a call from Ron saying he thought he knew what the problem was and had already sent me a replacement part, free of charge.
I received the part yesterday and that did the trick. Now that is some kind of customer service! Ron is a top notch guy who makes a top notch product.
Darren