I dropped an original Paul Shaffer Silvertip onto a gravel road, and dinged it to the point I wanted to have it refinished. Talked to Paul, and sent it UPS, insured for $350.00. About three days later Paul called and said the bow had been broken right up through` the center of the handle. The package
had something dropped on it, and was damaged. He notified UPS, they picked up the bow, several days later a UPS claims rep called me. He said I over insured the item and offered me $100.00. We had quite a conversation, as I made my living as an insurance company claims rep. After several calls, and a letter from Paul about the cost for a new bow, I was received a $350.00 check from UPS. Good ending, just had trouble getting there.